RETURNS & EXCHANGES
For Products Purchased Through KitchenAid.com:
We do our best to make KitchenAid.com returns easy and convenient. You may return items purchased on KitchenAid.com within 30 days of purchase for a full refund or replacement. Simply fill out the return section of your order’s packaging slip, send the item back to us in a new and unused condition, and you’ll receive your credit within 7-10 business days.
*Shipping charges are non-refundable. Send your package via a traceable method (FedEx or UPS). We are not responsible if there is no proof the product was delivered to us.
![KAD_24422_2018-Iconography-black-51 KAD_24422_2018-Iconography-black-51](/content/kitchenaid/en_kr/customer-service/returns-exchanges/_jcr_content/root/main/responsivegrid/container_1830002404/wrapperParsys/responsivegrid_copy/wrapperparsys/responsivegrid/container/wrapperParsys/container/wrapperParsys/image.coreimg.png/1522727393042/kad-24422-2018-iconography-black-51.png)
STEP 1
Fill out the return section of your order’s packaging slip.
Can't find it?
return_form_2013.pdf (pulled from DAM)
Please complete and include the return form for all refunds and exchanges. You will need the product item number and your reason for return.
![KAD_24422_2018-Iconography-black-52 KAD_24422_2018-Iconography-black-52](/content/kitchenaid/en_kr/customer-service/returns-exchanges/_jcr_content/root/main/responsivegrid/container_1830002404/wrapperParsys/responsivegrid_copy/wrapperparsys/responsivegrid/container_1506518256/wrapperParsys/container/wrapperParsys/image_copy.coreimg.png/1522727393122/kad-24422-2018-iconography-black-52.png)
STEP 2
Once we validate the returned items have arrived, you will receive a confirmation email and your return will be processed.*
Send the item back to us in new condition, along with your Product Returns Form to the below address:
SHIPPING ADDRESS: KitchenAid |
![KAD_24422_2018-Iconography-black-53 KAD_24422_2018-Iconography-black-53](/content/kitchenaid/en_kr/customer-service/returns-exchanges/_jcr_content/root/main/responsivegrid/container_1830002404/wrapperParsys/responsivegrid_copy/wrapperparsys/responsivegrid/container_1554286046/wrapperParsys/container/wrapperParsys/image_copy.coreimg.png/1522727393205/kad-24422-2018-iconography-black-53.png)
STEP 3
Once we validate the returned items have arrived, you will receive a confirmation email and your return will be processed.
* Accounts will be credited within 7-10 business days
FOR PRODUCTS NOT PURCHASED ON KITCHENAID.COM:
We are only able to process returns and exchanges for products purchased on KitchenAid.com. For all products purchased in a retail location or through a trade partner website, please refer to that seller's returns policy. If you have additional questions, please contact Customer Service at 1 (800) 541-6390 for Countertop Appliances, Kitchenware & Kitchen Tools or 1 (800) 422-1230 for Major Appliances and Microwaves.